Telecom is complicated. Managing your mobile service shouldn't be. We partnered with bonbon to rethink self-service from the ground up, bringing usage, packages, costs and payments into one intuitive experience. From digital strategy and UX to native app development, the goal was simple: make everyday tasks feel effortless.
STRUCTURE
Everyday telecom tasks were spread across different channels, making it harder for customers to understand their usage, manage packages and stay in control of costs. The challenge was to bring these interactions together in one coherent experience, making complex services simple to understand and easy to navigate.
STRUCTURE
Everyday telecom tasks were spread across different channels, making it harder for customers to understand their usage, manage packages and stay in control of costs. The challenge was to bring these interactions together in one coherent experience, making complex services simple to understand and easy to navigate.
STRUCTURE
Everyday telecom tasks were spread across different channels, making it harder for customers to understand their usage, manage packages and stay in control of costs. The challenge was to bring these interactions together in one coherent experience, making complex services simple to understand and easy to navigate.
STRUCTURE
Everyday telecom tasks were spread across different channels, making it harder for customers to understand their usage, manage packages and stay in control of costs. The challenge was to bring these interactions together in one coherent experience, making complex services simple to understand and easy to navigate.
EXPERIENCE
Behind the playful visuals is a carefully structured product. Clear hierarchy, intuitive navigation and simplified journeys help customers get things done with less effort. Bold colours, expressive 3D illustrations and fluid animations bring bonbon's distinctive personality into an experience designed around simplicity.
EXPERIENCE
Behind the playful visuals is a carefully structured product. Clear hierarchy, intuitive navigation and simplified journeys help customers get things done with less effort. Bold colours, expressive 3D illustrations and fluid animations bring bonbon's distinctive personality into an experience designed around simplicity.
EXPERIENCE
Behind the playful visuals is a carefully structured product. Clear hierarchy, intuitive navigation and simplified journeys help customers get things done with less effort. Bold colours, expressive 3D illustrations and fluid animations bring bonbon's distinctive personality into an experience designed around simplicity.
EXPERIENCE
Behind the playful visuals is a carefully structured product. Clear hierarchy, intuitive navigation and simplified journeys help customers get things done with less effort. Bold colours, expressive 3D illustrations and fluid animations bring bonbon's distinctive personality into an experience designed around simplicity.
PRODUCT
Native iOS and Android apps connect directly with Hrvatski Telekom's systems, bringing real-time usage, package activation, billing, payments and notifications into one place. From product strategy and interface design to development and continuous improvement, every element works towards a more accessible self-service experience.
PRODUCT
Native iOS and Android apps connect directly with Hrvatski Telekom's systems, bringing real-time usage, package activation, billing, payments and notifications into one place. From product strategy and interface design to development and continuous improvement, every element works towards a more accessible self-service experience.
PRODUCT
Native iOS and Android apps connect directly with Hrvatski Telekom's systems, bringing real-time usage, package activation, billing, payments and notifications into one place. From product strategy and interface design to development and continuous improvement, every element works towards a more accessible self-service experience.
PRODUCT
Native iOS and Android apps connect directly with Hrvatski Telekom's systems, bringing real-time usage, package activation, billing, payments and notifications into one place. From product strategy and interface design to development and continuous improvement, every element works towards a more accessible self-service experience.
